Refund Policy

Effective Date: October 01, 2013
Last Updated: July 07, 2025

Overview

At Ipseity Approach, we are committed to your satisfaction and spiritual growth. This refund policy outlines our approach to refunds for our various programs and services.

Free Programs

Break Forth™ Challenge

  • Cost: Free of charge
  • Refund Policy: No refunds applicable as this is a complimentary program
  • Access: Once enrolled, you maintain access to materials for the duration specified in the program

Paid Programs

Last Year Stuck™ Program

  • Refund Period: 30 days from date of purchase
  • Conditions:
    • Must be requested within 30 days of original purchase date
    • Must demonstrate reasonable engagement with initial program materials
    • Refund applies to unused portions of the program only
  • Process: Contact us at [Your Email] with your refund request and reason

Digital Products and eBooks

  • General Policy: All digital products are non-refundable once accessed or downloaded
  • Exception: Technical issues preventing access - we will work with you to resolve or provide refund
  • Reason: Due to the immediate accessibility and digital nature of our content

One-on-One Coaching Programs (Annual Commitments)

  • Commitment Period: 12 months from program start date
  • Initial Refund Period: 30 days from purchase date (before first coaching session)
  • After 30 Days: Coaching packages are non-refundable due to the committed nature of the transformational process
  • Unused Sessions: Non-refundable after the initial 30-day period
  • Rescheduling: Sessions can be rescheduled with 48-hour advance notice
  • Session Transfers: Sessions are non-transferable to other individuals
  • Payment Plans: If on a payment plan, all scheduled payments remain due regardless of session attendance
  • Emergency Situations: Serious medical emergencies or family crises will be reviewed on a case-by-case basis for possible accommodation

Refund Process

How to Request a Refund

  1. Email: Send refund request to joelle@thepeacekeepher.com
  2. Include:
    • Your full name and email used for purchase
    • Order/transaction number
    • Program or product name
    • Reason for refund request
    • Date of original purchase

Processing Time

  • Review Period: 5-7 business days to review your request
  • Refund Processing: 7-14 business days once approved
  • Method: Refunds will be processed to your original payment method

Refund Amount

  • Full Refund: Available within specified timeframes for eligible items
  • Partial Refund: May apply for partially used programs (calculated based on unused content)
  • Processing Fees: Original payment processing fees are non-refundable

Exceptions and Special Circumstances

Medical or Emergency Situations

We understand that life circumstances can change. If you experience:

  • Serious medical emergency
  • Family crisis
  • Other extraordinary circumstances

Please contact us to discuss your situation. We will review requests on a case-by-case basis.

Technical Issues

If you experience technical problems accessing your purchased content:

  • Contact us immediately at joelle@thepeacekeepher.com
  • We will work to resolve the issue promptly
  • If we cannot resolve the technical problem, a full refund will be provided

Non-Refundable Items

The following are generally non-refundable:

  • Digital downloads once accessed
  • Live event attendance (workshops, webinars)
  • Promotional or discounted items (unless otherwise specified)
  • Programs completed beyond the refund period

Dispute Resolution

First Step

Contact us directly at [Your Email Address] to resolve any concerns. We are committed to working with you to find a satisfactory solution.

Chargeback Policy

If you initiate a chargeback with your credit card company without first contacting us:

  • Your access to all programs and services will be immediately suspended
  • You will be responsible for any chargeback fees incurred
  • Future purchases may be declined

International Customers

  • Refunds for international customers follow the same policy
  • Currency exchange rate fluctuations may affect final refund amount
  • Additional processing time may be required for international transactions

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date. For existing purchases, the refund policy in effect at the time of purchase will apply.

Contact Information

For refund requests or questions:

Email: joelle@thepeackeephercom
Subject Line: "Refund Request - [Program Name]"
Response Time: Within 2 business days

Mailing Address:
Mary Jo Ellen Orn
625 Southwood Drive.
Victoria, BC, V9B 6R9
Canada

This refund policy is designed to be fair to both our customers and our business. We appreciate your understanding and support of our ministry.